Increase customer happiness with video in Zoho Desk

Improve customer service and resolve tickets faster using video. Delight and retain customers with personalized support and create a memorable customer experience with video in Zoho Desk.

Provide better customer service using video

Use videos and screenshots to help in customer service and support issues. Clearly communicate ideas and feedback.

Create recordings with annotations for support sites. Use video to understand what a user is experiencing.

Let customers explain their issues using video

Add a screen recorder button directly into a support ticket. Have your customer create a screen recording and explain their problem.

Customers can upload videos directly to a channel you manage. Create video channels based on product, article, agent, etc. Embed the customer video in the ticket and respond with your own video to speed up ticket resolution and increase customer satisfaction.

Start creating today!

Want to record right from Zoho Desk?

Learn more about our recorder API

Easy integration for your workflow.

View all integrations

Zoho Desk: Frequently asked questions

How do I embed video in Zoho campaign?

It’s easy to add your video to your Zoho campaigns!.

First, upload your video to your ScreenPal account.

Once uploaded, you will find the video in your hosting account. Hover over the video you want to embed and click on ‘Details.’ Click on the share icon in Video Details.

You can customize the embed by selecting the size of your video, adding controls, captions or choose to add a title to your video. When done customizing, copy and paste the embed code to your platform.

You can also copy a direct link to your video and share to your audience.

For more on hosting features, please view our tutorials about Content Hosting.

You can also view our hosting features in Video and Content Hosting.
What can I do with my video in Zoho?

There are many ways to use video within your Zoho workflow. We found that the best way to communicate is through video.

You can record your screen or webcam with ScreenPal then easily share your videos with your students. You can also have your students communicate with video. They don’t need a login to create videos. Students can launch the free screen recorder.

Video are a quick and easy way to update your class on projects, showcase class lessons, or for feedback.

How do I edit a video to share on Zoho?