Use video to improve customer support

Easily create and review videos to help customers, share bugs and close tickets faster.

Available on Windows, Mac and iOS, Android, and Chromebook

Help customers, increase happiness

Streamline the support process by creating tutorials for self-serve help and answer common question. Empower users to share what they are experiencing through screen capture

So long, confusing support ticket

Users can record their screen to communicate exactly what he or she is experiencing. Take the guesswork out of troubleshooting.

screen record for troubleshooting

Create tutorials for self-service support

Save time and lower support tickets by creating tutorials for common questions. Quickly create walkthroughs with highlights, arrow and text overlays. Add intros, outros, transitions and music for a professional representation of your product. Add your videos to an FAQ page and help users troubleshoot their issues!

create support tutorials

Send a video and close out tickets

Capture your screen and send customers a detailed response to their question. Visuals help eliminate follow-up questions and give the customers the answers they need! 

create videos for support

Work across the team

Share videos to track bugs with the development team. Provide video feedback to the product team. Share you videos via email or in your ScreenPal Premier hosting content library. Integrate with one of our partners for a seamless experience.

screen record to work with team

Trusted by soloprenuers and corporations all over the world.

Business Customer Support
Business Customer Support
Business Customer Support
Business Customer Support
Business Customer Support
Business Customer Support
Business Customer Support

Easy & Powerful
Integrations

Supercharge communication – add videos and images to the apps you love.
Business Customer Support

Easily fits in your workflow

Zendesk
Gain a deeper understanding.

Freshdesk
Streamline customer service.

Zoho-Desk
Optimize the experience.

Help Scout
Create connections.

Olark
Enhance your conversations.

Slack
Explain ideas and collaborate.

Helping businesses communicate more effectively

I can show and tell with a video

I have clients from all over the country and ScreenPal gives me the ability to ‘visit’ them without ever having to move from my business in the countryside.

Read Jimi’s story 

I can show and tell with a video
Jimi Hove
Online Marketing Business Owner

Asynchronous communication

We are a semi-remote team spread over 15 countries, so preparing a video with an issue, idea or question, saves us from having calls that are convenient for some but really bad for others.

Read AgoraPulse profile 

Asynchronous communication
Lisa Kalner Williams
AgoraPulse Product Marketing Director

Choose a plan that is right for your team.

We use cookies to optimize the experience on our website. By continuing to use our website, you are agreeing to our use of cookies. You can learn more in our Privacy Policy.