Simplify support, delight customers

Capture and share videos and screenshots effortlessly for customer support. Communicate clearly, resolve issues faster, and boost customer satisfaction with fast, easy image and video sharing.

See pricing

Get a demo

Boost customer satisfaction with ScreenPal

Resolve issues faster

Capture complex issues quickly. Convey solutions effectively. Minimize back-and-forth communication. Boost resolution speed with screen capture.

Strengthen customer relationships

Demonstrate understanding through visuals. Foster trust with clear solutions. Enhance loyalty with authentic visual communication.

Improve team collaboration

Create and share reusable tutorials. Answer common questions with shared visuals. Foster teamwork through effective visual collaboration.

How customer support teams use ScreenPal

Communicate details clearly

Capture technical details with ScreenPal’s user-friendly screen capture tools. Annotate screenshots for crystal clear communication. Share instantly, accelerating customer understanding and resolution. Utilize the easy Chrome extension for speedier screen recordings directly from your help desk platform.

Screenshot tool

Annotate and edit screenshots

Chrome extension for browser recording

Create customer training content

Create customer training videos with ScreenPal’s integrated screen recorder and video editor. Annotate screenshots to demonstrate processes, enhancing understanding. Create and augment user guides with videos and images to improve customer understanding and experience.

Screen and webcam recorder

Intuitive video editor

Stories drag-and-drop video builder

Build internal knowledge

Streamline internal training with ScreenPal’s video hosting and management platform. Create reusable video libraries. Incorporate quizzes to disseminate feature updates. Measure training effectiveness with video analytics. Safeguard your content with secure management and sharing options.

Secure video and image hosting

Interactive video quizzes & polls

Advanced video analytics

Hear why customer support teams love ScreenPal

Video creation for e-learning

I’ve used ScreenPal since the early Screencast-O-Matic days. I’ve made hundreds and hundreds of videos. I like the tools and the flexibility. I always get 2 thumbs up from my colleagues and from end users!…It is easy to learn, the settings are intuitive, and there are tons of help resources built in.

Robert B., CMIO
Read full review

Invaluable tool for our business

I have been delighted with ScreenPal because it’s easy to learn, it’s a proven platform that is very reliable, and it’s very affordable to other video hosting/editing tools on the market…ScreenPal has proven to be an invaluable tool for our business.

Steve J., Owner
Read full review