Freshdesk with ScreenPal

Use video to gain a deeper understanding of users, communicate more effectively, and optimize the experience with Freshdesk.

How to use Freshdesk with ScreenPal

slack 1

Sign up

 Create a free ScreenPal account.

slack 2


Create a screen recording or screenshot using ScreenPal. Add a screen recorder button for customers to communicate their issues with video.
slack 3


Upload your videos and embed them in Freshdesk support articles or tickets. Send customers video responses to help resolve their issues.

Provide better customer service using video

Use videos and screenshots to help in customer service and support issues.

Clearly communicate ideas and feedback. Create recordings with annotations for support sites. Use video to understand what a user is experiencing.

provide better customer service with video

Start creating today!

Want to record right from Freshdesk?

Easy integration for your workflow.

Freshdesk: Frequently asked questions

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