Increase customer happiness with video in Zoho Desk
Improve customer service and resolve tickets faster using video. Delight and retain customers with personalized support and create a memorable customer experience with video in Zoho Desk.
Provide better customer service using video
Use videos and screenshots to help in customer service and support issues. Clearly communicate ideas and feedback.
Create recordings with annotations for support sites. Use video to understand what a user is experiencing.
Let customers explain their issues using video
Add a screen recorder button directly into a support ticket. Have your customer create a screen recording and explain their problem.
Customers can upload videos directly to a channel you manage. Create video channels based on product, article, agent, etc. Embed the customer video in the ticket and respond with your own video to speed up ticket resolution and increase customer satisfaction.